- 02:08 - Meet Wheeliam Puckeet, multifamily maintenance and service manager
- 09:41 - More than just a maintenance man: awards and recognition
- 11:45 - The life-changing impact of mentorship
- 13:11 - Wheeliam’s rock-solid team philosophies
- 14:05 - His personal missions, values, and philosophies
- 16:40 - How the pandemic upgraded the status of the service team
- 25:07 - Launching his multifamily service team onto bigger and better things
- 28:06 - Final 3 questions: building community, making dinner, and drinking coffee
Wheeliam is more than just a multifamily maintenance expert — he’s a true Boss! Our conversation is sprinkled with wise advice, guiding philosophies, and rooted missions. Here’s a snippet of what Wheeliam has to share:
- Lead by example. “We are only as good as the people that work with us. If I'm going to expect my team to do certain things, I have to be willing to do those things as well.”
- Prepare your team to move up: “If I haven't gotten you ready for the next step in your career within the next 12 months, I'm not doing my job.”
- Value multifamily maintenance training. “When certain things are gonna take me away to go do something else, I need to be able to know that my team is gonna be able to handle the property when I'm gone.”
- Don’t be late for anything. “If you see something needs to be taken care of, take care of it and beat people to the punch.”
- Closed mouths don’t get fed. “I can't help you if I don't know what the problem is and I can't guess what the problem is.”
- Pay attention. “In life and every situation that we deal with, we can find a lesson in everything that we do. And not only does that make us better at our job, but that makes us better as people in general”
- All we have is our word. “If we say we're gonna do something, we have to do it.”
Wheeliam, thank you for modeling what it looks like to be a Boss in the apartment and multifamily maintenance field. We want to invite our listeners, like YOU, to share what you’re passionate about and how you lead like a Boss. Contact our host, Evan Happel, to schedule your spot on Boss Talks, a multifamily podcast about how to Manage Like A Boss.